Return Policy
Returns
- Returns are accepted within 30 days of purchase.
- To be eligible for a return, items must be unused, in their original packaging, and accompanied by proof of purchase.
Non-Returnable Items
- Opened or partially used seed packets.
- Perishable items or custom orders.
- Gift cards and promotional items.
Process
- Initiate a Return: Contact us with your order number and details of the return request.
- Approval: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to ship the item back.
- Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Refunds
- Refunds will be processed within 7 business days of receiving the returned item.
- Funds will be credited back to your original payment method.
- Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
- We replace defective or damaged items. For an exchange, provide a description of the issue and a photo if applicable.
Thank you for choosing SeedHub! We appreciate your trust in us and look forward to helping your garden thrive.